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  • 6. How does delivery work?
    We provide door-to-door delivery via Courier Guy. Generally, deliveries are overnight from the date of dispatch, but for outlying areas, it might take 2-3 days. Delivery options are available for selection on checkout in our online store.
  • 7. Can I pick up my order?
    Yes, you can pick up your order from our location in Strand, Cape Town. See our map under Contact Us for our shop's location and opening times.
  • 10. Can you remove the background from the artwork?
    We generally remove backgrounds from artwork but will confirm beforehand.
  • 12. What if I want a specific size print?
    Please communicate your specific requirements in the notes section of your order. Otherwise, we will use the sizing indicated in the order selection tool.
  • 4. What is your minimum order quantity?
    We have no minimum order quantities, and unless otherwise stated we accommodate all order sizes, whether for personal use, personalized gifts, or bulk purchases for events, company branding, or business needs.
  • 11. What format does my artwork need to be in?
    Vector format in Corel Draw is preferred, with no less than 300 DPI. We also accept high resolution jpeg and png files. We can assist with minor changes, but these are the minimum requirements for quality prints.
  • 3. May I bring my own apparel / products?
    This is generally discouraged as in many cases the garment has to be a certain type of material for the method of print we use and products have to have a coating on it if they need to be sublimated. We therefore recommend doing everything in-house with us. It will also save you a lot of time and trouble to source the right products for the job.
  • 5. How long will it take to process my order?
    Our standard lead time is anything from 5 - 7 working days depending on what needs to be produced and is calculated from the date of order placement and payment received. This excludes shipping times. For outlying areas, delivery might take 2-3 days. We offer various delivery options and can be added at checkout in our online shop based on your needs. You can also select to collect the parcel if you are in the vicinity of our warehouse.
  • 8. What size will my prints be?
    Our print capability is slightly smaller than A3 size (27cm by 38cm). Custom sizes are however available on request.
  • 1. What does your service include?
    Sustainable fashion is the future. Each of our products is printed on demand, meaning we only print once an order is placed. This method helps us avoid overproduction and material waste. We take pride in being part of the sustainable fashion movement, and our sublimation or DTF printing process reduces the wastage of ink due to the fact that the inks are transferred to the products directly and thus reducing our carbon footprint.
  • 2. What type of printing do you offer?
    In-House Sublimation printing Direct to Film Printing Vinyl Printing Embroidery Screen Printing (for orders of more than 10 items). Full sublimation of t-shirts, hoodies and golfer (for orders of more than 10 items) The printing method that will be used will depend on the quantity of garments and your specific logo/design.
  • 13. What is the difference between 145, 185, 240, 280gsm, etc?
    These specifications relate to the weight (grammage) and composition of the garment material, such as 100% cotton or blended cotton. The higher the gsm the thicker the garment is and generally has a higher quality than one with a lower gsm.
  • 15. Can Sublimate It print designs like Nike, Adidas, Mickey Mouse, or any popular character?
    No, we do not reproduce such designs due to copyright infringement. We reserve the right to cancel and refund any orders of this nature.
  • 9. Will my prints look exactly like the image I sent?
    We strive to ensure prints are as close to the provided image as possible. For specific requirements, please leave a note in your order or email us at brad@sublimatit.co.za.
  • 14. Can we use prints from the internet?
    This is discouraged due to copyright infringement concerns.
  • 16. Are you a custom print shop near me?
    We are an online custom printing shop for t-shirts, hoodies, sweaters and an assortment of printable products like mugs, mousepads, coasters and more. We offer door to door delivery and pride ourselves on the quality products we produce. We also accommodate direct calls from potential customers that do not wish to use our online shop as well as walk in clients.
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